Artificial Intelligence: An Agency Framework for Shaping the Future of Social Work (Non-CE)

Overview

This workshop is designed for any CQI/PQI professional who wants to better understand AI basics and responsibly use Artificial Intelligence (AI) in nonprofit human-service settings. There will be an overview of how AI has evolved, with a focus on building comfort with key terms and concepts so that interested quality leaders and agency “AI Champions” can engage in conversations about AI and become the change agent (if desired) for AI in their workplace.

The workshop will also include a case example of how one agency is operationalizing AI implementation using the Plan-Do-Check-Act (PDCA) continuous improvement model. The focus will mainly be on the “Plan” and “Do” segments of the model, as the agency is still in the early stages of implementation. The session will conclude with a discussion on the importance of AI Informed Consent, HIPAA compliance, and ethical risk mitigation-emphasizing transparency, client protection, bias reduction, and the necessity of clear documentation standards. Attendees will leave with a structured implementation PDCA roadmap, and simple suggested tools for advancing AI responsibly within mission-driven organizations.

Objectives

1. To be familiar with a brief history of AI and key concepts and terms.
2. To become familiar with how one agency is utilizing the PDCA model as a framework for implementing AI in their agency.
3. To become aware of the necessity of AI Informed Consent, HIPAA, and Ethical Considerations.
4. To takeaway several resources to consider when developing an agency AI Implementation Plan.

Registration and CE Information

• This listing is for those not needing CEs.
• Please see the CE version if you need CEs for this event
• The live webinar will be held March 13, 2026, from 11:00am - 1:00pm
• Once registered, you will be able to access the course site to complete the Zoom registration to receive the link for the webinar.

Presenter: Suzanne Saylors

Suzanne Saylors, LMSW is an experienced Performance and Quality Improvement Director, working for Twin Cedars Youth & Family Services, Inc. in that capacity for the last 23 years. Her career has been dedicated to developing and implementing a system-wide Performance & Quality Improvement (PQI) program for a diverse continuum of programs and services for children, youth, and families. Her skill set is developing the framework for business operations to include strategic planning, risk management, integration of multiple regulatory and accreditation standards into policy and procedure development, project management, training, software system implementation and outcomes evaluation. She has successfully led Twin Cedars through five re-accreditation cycles with the Council on Accreditation (COA) and has been a COA peer reviewer since 2017.