Engaging People with Lived Experience to Strengthen QI (Non-CE)

Overview

This workshop will focus on how to engage people with lived experience (PWLE) such as patients and caregivers in quality improvement (QI) processes. It will include opportunities for engaging PWLE in each phase of Plan-Do-Study-Act (PDSA) cycles. This includes:

• Clarifying goals and key questions during the Plan stage of a QI project
• Identifying relevant and feasible data sources during the Do stage, including designing collection of any patient data in collaboration with PWLE partners
• Making sense of learning together with PWLE partners during the Study stage, including exploring additional interpretations of data and asking what may be missing
• Deciding together how to take action during the Act stage, including monitoring for intended and unintended impacts of any implemented changes

The workshop will highlight ways that patient and caregiver insights can guide QI work, and will share suggested discussion questions and prompts for engaging PWLE in QI processes. This will include conversation starters for inviting PWLE into QI efforts, and tips for building authentic partnerships.

Objectives

1. Identify opportunities to engage people with lived experience in each of the Plan-Do-Study-Act stages of quality improvement work.
2. Understand best practices for building partnerships with people with lived experience as part of quality improvement work.
3. Learn how to engage people with lived experience through discussion questions, prompts, and conversation starters.

Registration and CE Information

• This listing is for those not needing CEs.
• Please see the CE version if you need CEs for this event
• The live webinar will be held July 24, 2026, from 11:00am - 12:15pm
• Once registered, you will be able to access the course site to complete the Zoom registration to receive the link for the webinar.

Presenter: Ellen Schultz

Ellen Schultz is a health policy consultant specializing in partnering with patients and communities to center measurement, research, and evaluation on what matters most to their health and wellbeing. She helps clients understand what works, measure success, and communicate effectively through inclusive learning activities that foster collaboration and build trust.